Extremely bad service - Momentum

Good Day

In 2019 I requested a cash pay-out.

After receiving help from a call centre assistant my bank details and ID was requested.

Since that day in December nobody has been able to respond to me or give me any feedback.

I have numerous emails, numerous ref numbers.

Please can somebody just please treat me like a human and take 5 min to type an email.

extremely poor service, I wasn't even rude yet.