EXTREMELY BAD SERVICE AT MOMENTUM

Firstly, do you guys not answer the phone? I have been struggling for weeks to get through to anyone. I will be on hold for minimum of 10 minutes before someone answers the phone. I called at 08:10 this morning (three times) and no one answered. After the third call and holding for 10 minutes, someone answered I think by accident because I heard people talking and laughing in the background - this is SO UNPROFESSIONAL. After waiting much longer than I should for my claim (as the problem was that no one attended my claim for weeks) I have been patient and kind. Every time I need to do a follow up this is what I get. It has been almost 2 MONTHS now and still nothing. The service is beyond PATHETIC!!!!!! Please get someone to assist me urgently. I have probably wasted R200 worth of airtime on you guys. Following up on your work (that you get paid to do btw) I am done being nice. I would never recommend your services to anyone. It is actually disgusting.