1 reviews | Active since Jul 2011
Experts at ignoring clients
Keeping it short, there appears to be a problem with my provident fund with Momentum. However you cannot rectify a problem with a one sided communication. I have done the following without a single response: 1. Used their website option. 2. Rep**** to a mail from a human being at Momentum 3. Sent a query to the query email address. 4. Followed up on said query 2 days post SLA response time. HOW CAN I GET FEEDBACK IF MOMENTUM IGNORES EVERY CHANNEL OF COMMUNICATION.
Our telephone conversation of earlier refers.
From the onset, I would like to confirm that we appreciate the valuable time invested by you, to voice your concerns in respect of this sensitive matter. I fully agree that your requests for assistance should have been responded to in an acceptable time frame. Regrettably, this did not happen and I personally apologise for the frustration, inconvenienced and distress it's caused.
Excellent service to our clients should not be just a statement, it should be the norm. Unfortunately when there is manual intervention, these outcomes are not always obtained.
I would like to assure you that the matter will be addressed internally and corrective action will be implemented to ensure that the disappointing level of service provided is not repeated.
I will refer your complaint to the responsible Department and individuals and you will be provided with feedback shortly.
Kind regards
CK
Our telephone conversation of earlier refers.
From the onset, I would like to confirm that we appreciate the valuable time invested by you, to voice your concerns in respect of this sensitive matter. I fully agree that your requests for assistance should have been responded to in an acceptable time frame. Regrettably, this did not happen and I personally apologise for the frustration, inconvenienced and distress it's caused.
Excellent service to our clients should not be just a statement, it should be the norm. Unfortunately when there is manual intervention, these outcomes are not always obtained.
I would like to assure you that the matter will be addressed internally and corrective action will be implemented to ensure that the disappointing level of service provided is not repeated.
I will refer your complaint to the responsible Department and individuals and you will be provided with feedback shortly.
Kind regards
CK
I refer to our telephone conversation and confirm that we received your mail advising us to preserve the proceeds, however you are required to complete a withdrawal form indicating this on the relevant form. I confirm that the form has been sent to you.
With regards to your payments as per my email, I confirm that the last contribution received was in may 2017.
Kind Regards
Sue
I refer to our telephone conversation and confirm that we received your mail advising us to preserve the proceeds, however you are required to complete a withdrawal form indicating this on the relevant form. I confirm that the form has been sent to you.
With regards to your payments as per my email, I confirm that the last contribution received was in may 2017.
Kind Regards
Sue