Excuses to pay out claim, shocking client service

A tax directive was issued by SARS 14 days ago (which I confirmed myself by going to SARS) and everyday since then when I phone Momentum I get the following responses from their consultants:

1. Awaiting tax directive 2. Issuing IRP5 3. Will be paid today

The answers I get are standard responses it seems and after some arguing it seems that their system is generating errors, which no one can explain to me why or what. I have written multiple emails to which no one replies even though their SLA states 48 hours. I have insisted on speaking to a manger who is apparently never at their desk.

I would not suggest anyone invests money with Momentum as from my experience you will struggle to get any payout due to system errors and poor client service.