Excuses

<p>It's been more than 20 days since I surrounded my policy with you guys it's either didn't get my forms or my ID copy is not clear forever making excuses instead of coming up with solutions. Your Escalated Service Specialist promised to contact if ever you might need something but she also kept quite until I sent her an email asking her what's happining that's when she decided to tell my ID copy is not clear didn't she see it opun receiving my documantions????? She only sees it's when I ask y mi not being or y haven't you deposited money into my account???? You said it only takes 10 working days yet mine takes more than 20 working days or should I say 30 working days coz she can't answer when I asked about my money when should I expect it....... y can't you be true to your word???? Y is it mine taking more than 10 working days???? Y should I always be the one contacting u when you said u will let me know if you need something yet you keep quite when these a problem? ?? </p>