Exceptionally poor service.

My husband, Miklos Desi, cashed in his retirement annuity when he turned 55 on 15 September 2019. He was told that Momentum would pay the settlement within 10 days from 01 October 2019.

He phoned on the 10 October 2019 to make sure that the payment was on track, only to be told that he needed to get a tax directive from SARS, which he did and completed on the same day.

He was then told that it would take between 2 to 3 working days to pay out. We kept on phoning, every 2nd day, as we were never paid out. On Wednesday, 16 October 2019, we were finally told that we would be paid out by Friday 18 October 2019. We were still not paid.

When we phoned this morning, 21 October 2019, we were told again that it was not paid due to "Internal Issues" and were told, again, that it would out be paid out in 2 to 3 working days.

According to the initial agreement, we should have been paid out by 11 October 2019. It is now 10 days later, and on 21 October 2019, we still haven't been paid out, and nobody can give us any feedback on why there has been a delay and exactly when the settlement will be paid.

Momentum - the returns on this investment were poor to begin with, but now with this exceptionally poor service, we will NEVER invest with Momentum again. Rather keep your money under your mattress than have to deal with this. Seriously unacceptable service.