MR
Magdalena R

1 reviews | Active since Mar 2012

16 Dec 2020, 15:49

Excellent service Mariska Goosen - you restored our trust in Momentum!

Wow - excellent service from MARISKA GOOSEN!!!!! About a month ago, we were so desperate, that we logged a negative review on Hello Peter, as we did not get answers. On the same day still, Mariska called and said that she received the information and is investigating and will respond the same day still. Wel, she responded within an hour only and answered all the questions we still had. For the first time, we understood, as Mariska explained everything very patiently and clearly. Mariska was so kind and friendly and encouraged us. She also guided us with regard what is further needed and expected from us. During the past month, while we were waiting for the different reports needed to be forwarded to Momentum, Mariska has been in contact and she was always available for any questions and assurance and guidance with regard to the process to follow. Once all the required information forwarded to Mariska, the claim was sorted out within 3 working days! Three days only! The service Mariska is providing is of highest standard and quality and she always made us feel like the most important client. Mariska restored our perception and trust in Momentum. Well done Mariska!!!!! You are a true asset to Momentum and really keep your company's name high by rendering such excellent service! May God bless you and keep you always. You are awesome and you have really gone the extra mile to restore our trust in Momentum. Thank you. We salute you!

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply17 Dec 2020, 07:58
Official
 
 Thank you for the positive feedback in respect of one of our employees.  I will refer your feedback to Mariska and ensure that the management at Momentum are informed of this posting. 

Kind regards
NH