Excellent service

HELLO
I'm so ****ed off at the agent that I just spoke too.

I needed to follow up because Shadi Kekana told me yesterday that my claim would be submitted to Sars for tax verification, so I called just to follow up, and then boommmmmmm an agent named Carol, carro, or Karol, I'm not sure.

That inexperienced agent who has the guts to bad mount her colleague Shadi kekana and blames her instead of resolving the issue.

That idiot agent t informed me that Shadi knows nothing about Finrite Claims, so I asked why she was on calls if she didn't know anything,

She also informed me that they had a large number of claims for Finrite, which I don't understand how it is my problem, and that the claim was delayed by IT men for reasons I don't know.

I requested a call recording from that useless agent, who advised that she needed to get a recording from her manager, whom I wanted to talk with. the agent put me on hold without even taking her call back, and I ended up releasing the call while waiting to speak with the management.

What happened to the first call resolution?

Why are we getting different information every time we follow up?

Could you please forward me the call transcript for my conversation with Shadi Kekane as well as a conversation with that idiot Carol or Caro or whatever?

I want my claim to be sent today for tax verification, and I want to receive an email in the morning with my tax certificate and proof of payment..I'm tired of this ****en Momentum ****..I sent my documents in June for withdrawal, but I was told I needed to wait because the company was liquidated, and I wasn't a part of the liquidation..Now I have to wait again for what for unprofessional agents who want to be pushed for them to their job haai fotsekk maan

I need to buy my children's clothes and food, so I need that email in the morning, or else I'll escalate this to black Twitter, and whatever other social media platform is available.

I'm waiting for that phone call.

I AM STILL WAITING FOR A CALL FROM THE MANAGER AND THE CALL RECORDING EVEN NOW. IF I DO NOT RECEIVE A CALL FROM THAT MANAGER WILL SEND AN EMAIL TO OMBUDSMAN AND FSCA WITH THE SEQUENCE OF EVENT

HELLO ND

YOU SAID THE MANAGER WOULD CONTACT ME YESTERDAY, BUT NOW IT'S DURING THE CAUSE OF THE DAY... DO I NEED TO MAKE AN APPOINTMENT TO SPEAK TO THE MANAGER, OR DO I NEED TO BEG FOR THOSE CALL RECORDINGS?

I TOLD YOU I AM EXPECTING AN EMAIL IN THE MORNING WHEN I OPEN MY EMAIL.

I RECEIVED NO CALL NO EMAIL NO CALL RECORDING

I'M EXPECTING THAT CALL BY HALF PAST 10; I'M NOT GOING TO BEGG FOR THAT CALL, AND I KNOW WHICH CHANNELS TO FOLLOW REGARDING THIS NONSENSE.

PLEASE GIVE THAT MANAGER'S NAME AND SURNAME AND SEND ME THOSE CALL RECORDINGS NOW,