EXCEEDINGLY POOR LOYALTY PROGRAM/APP
Hi I joined Momentum Health on 01 November 2023 and also joined their Loyalty program Multiply. This app/program had about 900 members when I did the first monthly Leaderboard challenge. Its now down to just 190 members. They offer Gold Silver Bronze and Copper status. They changed their qualifying rules effective 01 November 2024 and as I'm writing this review, they only have 6 members who have qualified for GOLD. I am 69 yo and will be 70 in less than 4 months and I'm not sure if they have correctly catergorized me in my age group. IOT qualify, one has to workout 7 days a week to attain GOLD. This is not the norm for any age group. Everyone needs a day or two off. I've now been diagnosed with osteoarthritis and suffer with sciatica chronic pain. I have been pushing my body to meet their targets and this has had a detrimental effect on my health. As a Health care provider, surely they should ensure that they do not make their program so difficult that it affects their members health? I have stopped pushing myself this month and so I'm not on their Leaderboard, but I'm fine with it as my health is much more important than their program which is so poorly managed. I use a Samsung smar****ch and they don't have approval to track/sync so I am forced to go via an USA FITVAULT app. There is always a problem syncing. The Multiply app is useless, with just 190 members - its down or offline so often. Momentum really have to do a better job! Oh, and they have just increased the monthly membership fee for 2025. I have to seriously reconsider whether their program is worth my money and time.
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Replies (6)
Momentum (SA)'s replyOfficial
02 Dec 2024, 12:18Dear Vimla
Thank you for your message.
I have referred your complaint to the Multiply team for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have referred your complaint to the Multiply team for further assistance.
Kind regards
Mvdm
Best regards,
Momentum (SA)'s reply02 Dec 2024, 12:18
Official
Dear Vimla
Thank you for your message.
I have referred your complaint to the Multiply team for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have referred your complaint to the Multiply team for further assistance.
Kind regards
Mvdm
Best regards,
's updateReviewer Update
17 Oct 2025, 14:10Further to my 2 December 2024 review... Multiply has only gotten even more worse. The WHO and FDA worldwide recommends 150 minutes of exercise per week 5 days a week with 2 days to recover. Multiply had this on their app...they quietly removed it as iot attain just about any status especially gold and silver, one has to workout at least 3 hours so 180 minutes a day to quality for 25 points on the leaderboard at an intensity level of 4. It used to be 5 for women and 6 for men - it still shows this on their app. They made a big deal with comms re this new threshold requirement when they implemented it but due to us members complaining they quietly reduced it to 4 for women n 5 for men. No communication whatsoever. I only found out when my level 4 workouts were being counted as qualified. I'm now 70 and I am suffering with a renewed bout of sciatica and is no doubt due to me over exerted myself. I don't know how the person who developed their program thought it was fine to expect elderly people to train as though they going to participate in the Olympics. I just called their service centre and asked to speak to Mrs Carpenter. The agent asked me "who is this?" I said "you don't know who it is?" He said "NO!" I advised him that she is the Head of Multiply. Oh why do you want to speak to her. I'm a member and want to speak to her. What's it about? Your Multiply program. OK I'll get a manager to call you. This was at 1250.... I'm stil waiting! I have some honest valuable feedback to share that will help Multiply improve its value proposition. I'm waiting
's update17 Oct 2025, 14:10
Reviewer Update
Further to my 2 December 2024 review... Multiply has only gotten even more worse. The WHO and FDA worldwide recommends 150 minutes of exercise per week 5 days a week with 2 days to recover. Multiply had this on their app...they quietly removed it as iot attain just about any status especially gold and silver, one has to workout at least 3 hours so 180 minutes a day to quality for 25 points on the leaderboard at an intensity level of 4. It used to be 5 for women and 6 for men - it still shows this on their app. They made a big deal with comms re this new threshold requirement when they implemented it but due to us members complaining they quietly reduced it to 4 for women n 5 for men. No communication whatsoever. I only found out when my level 4 workouts were being counted as qualified. I'm now 70 and I am suffering with a renewed bout of sciatica and is no doubt due to me over exerted myself. I don't know how the person who developed their program thought it was fine to expect elderly people to train as though they going to participate in the Olympics. I just called their service centre and asked to speak to Mrs Carpenter. The agent asked me "who is this?" I said "you don't know who it is?" He said "NO!" I advised him that she is the Head of Multiply. Oh why do you want to speak to her. I'm a member and want to speak to her. What's it about? Your Multiply program. OK I'll get a manager to call you. This was at 1250.... I'm stil waiting! I have some honest valuable feedback to share that will help Multiply improve its value proposition. I'm waiting
Momentum (SA)'s replyOfficial
17 Oct 2025, 14:34Dear Vimla,
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the service received.
We will escalate the matter to the Multiply management team for further assistance.
Kind regards
NH
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the service received.
We will escalate the matter to the Multiply management team for further assistance.
Kind regards
NH
Best regards,
Momentum (SA)'s reply17 Oct 2025, 14:34
Official
Dear Vimla,
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the service received.
We will escalate the matter to the Multiply management team for further assistance.
Kind regards
NH
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the service received.
We will escalate the matter to the Multiply management team for further assistance.
Kind regards
NH
Best regards,
Momentum (SA)'s replyOfficial
17 Oct 2025, 15:24Dear Vimla
The Multiply team have confirmed that they made contact with you in order to address your concerns.
We trust that the matter has been resolved.
The Multiply team have confirmed that they made contact with you in order to address your concerns.
We trust that the matter has been resolved.
Best regards,
Momentum (SA)'s reply17 Oct 2025, 15:24
Official
Dear Vimla
The Multiply team have confirmed that they made contact with you in order to address your concerns.
We trust that the matter has been resolved.
The Multiply team have confirmed that they made contact with you in order to address your concerns.
We trust that the matter has been resolved.
Best regards,
's updateReviewer Update
17 Oct 2025, 15:58Thank you an escalation team member has called me and we've had a long conversation of my concerns and recommendations. I do hope that my POV will be taken into account and improvements can be implemented to enhance your program.
I'm hoping to see what happens in the next few months. Failing that, I will be sure to follow up. My feedback is made with the intention of ensuring you have happy satisfied loyal and valued members.
I'm hoping to see what happens in the next few months. Failing that, I will be sure to follow up. My feedback is made with the intention of ensuring you have happy satisfied loyal and valued members.
's update17 Oct 2025, 15:58
Reviewer Update
Thank you an escalation team member has called me and we've had a long conversation of my concerns and recommendations. I do hope that my POV will be taken into account and improvements can be implemented to enhance your program.
I'm hoping to see what happens in the next few months. Failing that, I will be sure to follow up. My feedback is made with the intention of ensuring you have happy satisfied loyal and valued members.
I'm hoping to see what happens in the next few months. Failing that, I will be sure to follow up. My feedback is made with the intention of ensuring you have happy satisfied loyal and valued members.
Momentum (SA)'s replyOfficial
17 Oct 2025, 16:00Thank you for your feedback, Vimla.
Best regards,
Momentum (SA)'s reply17 Oct 2025, 16:00
Official
Thank you for your feedback, Vimla.
Best regards,