Ex FNB Employee Pension Payout

Good day,

I was called on the 26th of January 2018 to be advised that I have an unclaimed pension policy with Momentum as I was a former employee with FNB. The documents for completion was sent to me on the same day and I was told that they will process the transaction and the process takes up-to 3 weeks. The documents was sent to the agent on the 30 January 2018. I then emailed the agent on the 06th and 09th of February 2018 to enquire whether the documents were received and if all was in order? The agent responded that all was received and is in order. I then sent another email on the 28th of February asking when can I be expecting a payment? did not receive a response. I then contacted the agent on her direct line on the 05th of February and was told that the documents had to be taken back to FNB for signing as the manager at the time was not there to sign and it needed to be sent again. I was told to wait another 3 weeks for payment. From then till now I have still been waiting it is now the 04th of April 2018, been almost 2 months for this process. I contacted the agent today to be advised that it has been processed however there is a hold/delay the agent is not sure as to why that is the case she will investigate and get back to me. So if I did not enquire I would still be left clueless as to what is happening.

Why does it always have to get to the complaints stage before a matter can be resolved? Can it not be resolved correctly the first time.

Will be awaiting the response from the agent, if one is not received by today will be taking this matter further as this is pathetic service.

Letitia Govender Policy Ref Number: ********** 8490.