Epic fail. Disgusting service

What a epic fail from this provider. I had called into the customer service center to confirm if i could make a bulk payment into my RA. I was advised I could assign the bulk amount to my existing RA. Later told they cannot assign the funds. Sent back and forth continuously. Told to look at the fun fact sheet and find a fund to allocate the funds. Numerous calls and conversations have born no fruit. I was meant to be refunded. Today i received a statement showing the unassigned funds. I want my funds back i cannot deal with your company with such pathetic service