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SK
Sandiswa K

1 reviews | Active since Sept 2023

03 Jun 2025, 06:11

Emotional drained

Honestly, after losing a loved one and having to constantly be reminded of them by the slowness of the claim process of this company is beyond me.

0
Replies (26)
Momentum (SA)
Momentum (SA)'s reply03 Jun 2025, 08:15
Official
Dear Sandiswa,

Thank you for informing us of your concerns and please accept our sincere condolences for your loss.

We have escalated the matter to the fund manager for further assistance and feedback.

Kind regards
NH
SK
Sandiswa K's update03 Jun 2025, 08:38
Reviewer Update
Why does it take so long, its almost 6 months now.
Momentum (SA)
Momentum (SA)'s reply03 Jun 2025, 08:45
Official
Dear Sandiswa,

The fund manager came back and confirm that she could not trace any information on the identity number that you have provided. Please provide us with the member's full identity number and full names and surname.

Thank you
Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply03 Jun 2025, 08:58
Official
Thank you, Sandiswa.
SK
Sandiswa K's update03 Jun 2025, 09:44
Reviewer Update
I look forward to tangible feedback.
SK
Sandiswa K's update03 Jun 2025, 11:53
Reviewer Update
How long should I wait for feedback?
SK
Sandiswa K's update04 Jun 2025, 08:21
Reviewer Update
Day 2 of trying to get assistance from Momentum on a matter logged in late last year. Its been 5 months and counting with no communication from Momentum whatsoever, the emotiona distress of being reminded of a passed on loved one is their specialty at this point. Momentum blocking my healing actively.
Momentum (SA)
Momentum (SA)'s reply04 Jun 2025, 09:00
Official
Thank you for your feedback, we have also referred your comments for further assistance.
SK
Sandiswa K's update12 Jun 2025, 06:03
Reviewer Update

I was promised feedback on how the claim is going and I didn' heard anything all day yesterday
Momentum (SA)
Momentum (SA)'s reply12 Jun 2025, 09:31
Official
Dear Sandiswa

The fund manager confirmed that the Senior Administrator called you last week and a process and turnaround time was given. 

Kind regards
SK
Sandiswa K's update12 Jun 2025, 10:04
Reviewer Update
It was, but I was promised feedback due yesterday on how the ongoing process is progressing.
SK
Sandiswa K's update17 Jun 2025, 15:04
Reviewer Update
Still awaiting feedback as to how the process is unfolding from the Senior Administrator after speaking to him on the 4th June 2025.
Momentum (SA)
Momentum (SA)'s reply17 Jun 2025, 15:31
Official
Dear Sandiswa,

We have again referred your comments for assistance.

Kind regards
SK
Sandiswa K's update02 Jul 2025, 10:26
Reviewer Update
02 July 2025. 6 months and countin since initial claim. 2nd last week of the 26 days ending on the 10 July 2025.
With nothing to show nor any feedback on the claim process.
SK
Sandiswa K's update02 Jul 2025, 12:00
Reviewer Update
Finally recieved feedback today. Momentum representative explained everythin thoroughly and I'm slightly relieved. Thank you.
Momentum (SA)
Momentum (SA)'s reply02 Jul 2025, 12:06
Official
Dear Sandiswa,

Thank you for the feedback, we are glad to hear that you have been assisted.

Kind regards
SK
Sandiswa K's update22 Jul 2025, 06:53
Reviewer Update
I've sent in the required late estate account, what follows? I haven't heard anything.
Momentum (SA)
Momentum (SA)'s reply22 Jul 2025, 07:06
Official
Thank you Sandiswa, we will forward your follow up request for assistance.
SK
Sandiswa K's update14 Aug 2025, 12:49
Reviewer Update
Its silent again.. May I ask why Im not receiving any feedback?
Momentum (SA)
Momentum (SA)'s reply14 Aug 2025, 13:02
Official
Dear Sandiswa

Your comments has been referred for feedback.

Kind regards
SK
Sandiswa K's update18 Sept 2025, 06:48
Reviewer Update
Since June, still trying to get done things done with Momentum. Its Mid September now. Patience out the window.
Momentum (SA)
Momentum (SA)'s reply18 Sept 2025, 07:57
Official
Dear Sandiswa,

Your feedback has been referred again to the fund manager for assistance.
SK
Sandiswa K's update20 Sept 2025, 11:08
Reviewer Update
Thank you.
SK
Sandiswa K's update23 Sept 2025, 07:16
Reviewer Update
Seemingly its gonna take an entire 12 months for a single query.
SK
Sandiswa K's update25 Sept 2025, 06:04
Reviewer Update
Bathong!! Why is is taking almost an entire year to process a single claim? And no I don't want a call explaining why its taking decades, I just need it to be done with already. Why am I constantly being forced to be reminded of my grieve?
Momentum (SA)
Momentum (SA)'s reply25 Sept 2025, 08:08
Official
We understand your frustration and apologise for the delays and assure you that we are doing our best to finalise this urgently.