XM
Xolelwa M
1 reviews | Active since Mar 2022
29 Sept 2025, 09:45
****ed off
I have no choice now but to refer my matter to the ombudsman for assistance, again I have been emailing momentum for the whole week last week, they don't even bother to communicate while I'm worried sick waiting on my money. And SARS already responded for the tax directive on the 16th of September. What must one do to get their funds at momentum. I'm going to also take this to social media if that's how they want to lose customers. I'm so ****ed off by this company. To think that this is the second review I wrote asking for my money.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
29 Sept 2025, 09:56Dear Xolelwa
As there are various business units contained within the company, and I can clearly deduct that you are really looking for urgent assistance, I would like to just confirm the correct business area.
Do you possibly have a policy number / contract number / membership number, as I would like to escalate this matter urgently and to the correct business area?
Hope to hear from you soon,
Regards
EdB
As there are various business units contained within the company, and I can clearly deduct that you are really looking for urgent assistance, I would like to just confirm the correct business area.
Do you possibly have a policy number / contract number / membership number, as I would like to escalate this matter urgently and to the correct business area?
Hope to hear from you soon,
Regards
EdB
Momentum (SA)'s reply29 Sept 2025, 09:56
Official
Dear Xolelwa
As there are various business units contained within the company, and I can clearly deduct that you are really looking for urgent assistance, I would like to just confirm the correct business area.
Do you possibly have a policy number / contract number / membership number, as I would like to escalate this matter urgently and to the correct business area?
Hope to hear from you soon,
Regards
EdB
As there are various business units contained within the company, and I can clearly deduct that you are really looking for urgent assistance, I would like to just confirm the correct business area.
Do you possibly have a policy number / contract number / membership number, as I would like to escalate this matter urgently and to the correct business area?
Hope to hear from you soon,
Regards
EdB
XM
Xolelwa M's updateReviewer Update
29 Sept 2025, 10:03Good day this is Funds at work (provident fund) and the reference number on the email I got is ***, my ID number is ***.
XM
Xolelwa M's update29 Sept 2025, 10:03
Reviewer Update
Good day this is Funds at work (provident fund) and the reference number on the email I got is ***, my ID number is ***.
Momentum (SA)'s replyOfficial
29 Sept 2025, 10:27Dear Xolelwa
Thank you for your prompt response.
I have escalated the matter to the fund manager on your behalf.
Kind regards
EdB
Thank you for your prompt response.
I have escalated the matter to the fund manager on your behalf.
Kind regards
EdB
Momentum (SA)'s reply29 Sept 2025, 10:27
Official
Dear Xolelwa
Thank you for your prompt response.
I have escalated the matter to the fund manager on your behalf.
Kind regards
EdB
Thank you for your prompt response.
I have escalated the matter to the fund manager on your behalf.
Kind regards
EdB