1 reviews | Active since Sept 2016
Don't you want new clients???
I have been waiting since 28/06/18 just to find out if you have a policy witch included retrenchment cover. I have all the emails as proof. Don't you need any more business? If i am struggling like this now just to find out if there is a policy how will it be if i am actually a client???
Dear Mr Vosloo,
Thank you for the opportunity to be of assistance to you. You have not provided information which email address your query was dispatched to, so it is difficult to trace your emails.
Our general call centre only deals with existing policies and do not fulfil an advice related function. All queries received can only be routed to our workflow system with an applicable Momentum policy number. I suspect that your query was not attended to as the email could not be routed to the call centre without a valid Momentum policy number.
Unfortunately neither Momentum Head-Office staff or our call centre agent are mandated to dispense advice. I would like to refer your query to our Lead department, and request that an in-house Momentum financial planner contact you to assist you with your request.
I will thus contact you shortly to get details from you so that a financial planner in your area can contact you.
Kind regards,
N D'Arch
Dear Mr Vosloo,
Thank you for the opportunity to be of assistance to you. You have not provided information which email address your query was dispatched to, so it is difficult to trace your emails.
Our general call centre only deals with existing policies and do not fulfil an advice related function. All queries received can only be routed to our workflow system with an applicable Momentum policy number. I suspect that your query was not attended to as the email could not be routed to the call centre without a valid Momentum policy number.
Unfortunately neither Momentum Head-Office staff or our call centre agent are mandated to dispense advice. I would like to refer your query to our Lead department, and request that an in-house Momentum financial planner contact you to assist you with your request.
I will thus contact you shortly to get details from you so that a financial planner in your area can contact you.
Kind regards,
N D'Arch
Dear Mr Vosloo,
As per our telephone conversation, I have asked our leads department to refer one of our in-house advisers to you.
I received confirmation that Charles van der Westhuizen will contact you shortly.
Kind regards,
N D'Arch
Dear Mr Vosloo,
As per our telephone conversation, I have asked our leads department to refer one of our in-house advisers to you.
I received confirmation that Charles van der Westhuizen will contact you shortly.
Kind regards,
N D'Arch