Don’t trust Momentum to administer your NTRF.

Momentum has recently taken over the administration of the NTRF and they have just been nothing short of pathetic. My company submitted my pension withdrawal instruction to momentum in August 2019. After three months of receiving no feedback from them I called them. After being sent from pillar to post - I was finally told by the consultant handling my case that my employer had not submitted my withdrawal instruction and I need to follow up with them. I followed up with them and they showed me proof that they had sent through the instruction with confirmation of receipt. I called momentum everyday for a week to follow up and I get directed by Thambani Sadiki to a department that doesn’t exist. I wait for in excess of 20 minutes and the call gets cut. Today I called again and asked to speak to a manager and I was referred to a Person by the name of Debbi. As expected the call went for 23 minutes and there was no Debbi. The final straw was when I got directed back to switch board and the operator tells me that momentum does not administer NTRF. Momentum please get your act together - this is such pathetic service. Why would you take on a new pension fund if you don’t have the resources and competence to administer it. I’ve emailed the pension fund ombudsman who has asked me to formally complain about you and your service. I’ve also emailed Alexander Forbes. I’ve been waiting in excess of four months now from the date of my submission and you can’t even find the submission - this is characteristics of a Miley mouse operation not a large business like momentum. Why would someone ever trust you to administer their pension fund ever again.