Don't treat cases as Priority

I am dissatisfied with Momentum Insure with how they are handling my dad's Application for cash withdrawal or surrender. Last year my dad (Pensioner) finished paying his 20 year bond and did not wish to continue with the policy due to financial reasons. I started the process of applying for surrender on his behalf last year and I informed Momentum that can they communicate with me as my dad is old. (FNB, the lawyers and the Deeds office didn't have a single problem with that we even got the title deed successfully). I filled in all the required documents and was informed by Momentum that there will be a payout due to him in 5 -7 days. Till this day he has not received a single cent instead he was called by someone from Momentum advising him not to surrender his policy after I had completed the process of application for cash withdrawal or surrender. I sent emails to Momentum informing them that we are continuing with the cancellation and they responded by asking me does he a (75 year old) remember who called him. Since January I have been the one who initiates by email asking what's the hold up and they respond by saying "sorry for the inconvenience" I sent a DM to Momentum Insure on LinkedIn two weeks back with my contacts but that DM was ignored, yet they post everyday advising people to take home insurance. I am seriously exhausted with Momentum and shame on them for causing unnecessary stress to an elderly.

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