DONT SIGN UP WITH MOMENTUM ASPIRE IF YOU CAN HELP IT AND PRAY YOU NEVER HAVE TO WAIT TO GET SERVICE FROM MARTHI DU PLOOY, SUPPOSED MOMENTUM ASPIRE SERVICE SPECIALIST

The service from Momentum Aspire division, and supposed service specialist (only in name, showing that title really means nothing) Marthie Du Plooy is completely unacceptable and I do not hesitate to place a very negative report on Hello Peter as I do not get a satisfactory response despite several attempts to establish contact telephonically and via phone and despite lodging a complaint and getting and acknowledge of receipt of the complaint and then the promise that I will receive a response shortly but to no avail. And the few times I have managed to speak to someone telephonically with the promise of action, it has always resulted in grave disappointments. They are all just a bunch of ***** and *****s and *********** employees and they do not deserve the employment they have and the salaries they get paid for non performance. I have registered a claim in October 2022 and again in November 2022. I have tried to follow this up again a couple of times this month alone but alas! And then imagine my amazement when my call was finally answered almost immediately by the person I was looking for, with the noise of children and babies in the background. Disappointingly though she had no idea what I was talking about when I engaged with her and she referred to a previous response of of an unrelated matter, despite the subsequent written communication sent to her following her request to a previous telecom I had with her at the time (also after much difficulty reaching her telephonically and not getting any joy from the company via email). Believe it or not, yesterday I had to wait on the line while she tried to find any of the many emails which I had sent to her direct email in addition to the official admin support email address over the many months. Eventually upon finally seeing the emails yesterday, she promised to send me documentation right away, upon me giving her and her confirming the two email addresses on which she could contact me to make doubly sure that she reached me and she promised that she would send the documentation to both email addresses right away. However to date I have received zero acknowledgement or action pertaining to the matter. I have made several attempts to follow up telephonically but to no avail as the calls to the Aspire number ***) are never answered, in fact the automated response makes you hold for up to 30 minutes with no success of having any one of the consultants answering the call. This cannot be tolerated!! Especially as there is not even a number to escalate to or customer care number for Momentum Aspire where one can try to reach out for assistance. I trust that as a last resort that this complaint will at least receive an immediate and favourable outcome, as this should be a major embarrassment to such a large and longstanding supposedly reputable organization. I further trust that it will not be necessary to lodge a report or spread bad publicity like this widely to the media to name and shame publicly in order get the necessary attention by bring negative attention to this sad excuse of an organisation. People by all means necessary avoid having to deal with Momentum Aspire for our own good.