GV
Graham V
1 reviews | Active since Nov 2018
12 May 2021, 00:01
Don't expect any good service from Momentum
I submitted all required documents on the 21 January 2021 to Momentum. Momentum only submitted the tax directive application to SARS on the 25th March 2021 more than 2 months later! This in itself is terrible in terms of how long it took. The tax directive was then cancelled due to their errors. There is no easy way to contact their emigrations department, no direct telephone lines and it took 2 weeks for them to even respond to my agent. Pathetic, slow service, no communication or response, and false information provided to me on phoning their call centre numerous times. DO NOT DO BUSINESS WITH MOMENTUM!
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Replies (2)
Momentum (SA)'s replyOfficial
12 May 2021, 08:07Dear Mr. Vincent,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
Nicolette
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
Nicolette
Momentum (SA)'s reply12 May 2021, 08:07
Official
Dear Mr. Vincent,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
Nicolette
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
Nicolette
Momentum (SA)'s replyOfficial
12 May 2021, 10:38Dear Mr. Vincent,
Mpho Nkosi from our Emigrations department confirmed that an email was sent to you this morning with feedback on the progress of the withdrawal.
We have in the interim re-app**** for the tax directive, but have also referred the matter to our Taxation department who are querying the rejection of the previous application with SARS, in the hope that they will be able to intervene to obtain the directive a bit sooner.
Please accept my apology for the delay in finalizing the withdrawal - as soon as the tax directive is received, your transaction will be given priority to finalize the payment.
Regards,
Nicolette.
Mpho Nkosi from our Emigrations department confirmed that an email was sent to you this morning with feedback on the progress of the withdrawal.
We have in the interim re-app**** for the tax directive, but have also referred the matter to our Taxation department who are querying the rejection of the previous application with SARS, in the hope that they will be able to intervene to obtain the directive a bit sooner.
Please accept my apology for the delay in finalizing the withdrawal - as soon as the tax directive is received, your transaction will be given priority to finalize the payment.
Regards,
Nicolette.
Momentum (SA)'s reply12 May 2021, 10:38
Official
Dear Mr. Vincent,
Mpho Nkosi from our Emigrations department confirmed that an email was sent to you this morning with feedback on the progress of the withdrawal.
We have in the interim re-app**** for the tax directive, but have also referred the matter to our Taxation department who are querying the rejection of the previous application with SARS, in the hope that they will be able to intervene to obtain the directive a bit sooner.
Please accept my apology for the delay in finalizing the withdrawal - as soon as the tax directive is received, your transaction will be given priority to finalize the payment.
Regards,
Nicolette.
Mpho Nkosi from our Emigrations department confirmed that an email was sent to you this morning with feedback on the progress of the withdrawal.
We have in the interim re-app**** for the tax directive, but have also referred the matter to our Taxation department who are querying the rejection of the previous application with SARS, in the hope that they will be able to intervene to obtain the directive a bit sooner.
Please accept my apology for the delay in finalizing the withdrawal - as soon as the tax directive is received, your transaction will be given priority to finalize the payment.
Regards,
Nicolette.