K
Keith
1 reviews | Active since Feb 2021
26 Nov 2024, 16:47
Done in by Momentum !!
This is the epitome of no customer service! Resigned and was told that a smart withdrawal would take 5-7 days for my provident fund to paid, 13 November. After my first call 2 weeks ago, Called many times, mostly to no answer or long wait times, asked for call back from managers, no such thing happens. Momentum has now claimed that my withdrawal is a manual transaction somehow converted by their system and not willing to do anything about it. I am immigrating but they are not compassionate in the least.
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
27 Nov 2024, 07:53Dear Keith,
Thank you for your post. We have redirected the post to the Fund Administrator to assist you further.
Regards,
ND
Thank you for your post. We have redirected the post to the Fund Administrator to assist you further.
Regards,
ND
Momentum (SA)'s reply27 Nov 2024, 07:53
Official
Dear Keith,
Thank you for your post. We have redirected the post to the Fund Administrator to assist you further.
Regards,
ND
Thank you for your post. We have redirected the post to the Fund Administrator to assist you further.
Regards,
ND
K
Keith's updateReviewer Update
30 Nov 2024, 12:31Update:
Still no call back, cannot get through via phone call, the WhatsApp to track claim does not work, no replies to emails. Don’t know where I stand wrt my provident fund withdrawal and I leave to New Zealand on 2 December 2024
I would definitely not recommend using momentum for anything, as you will be left with no answers , hoping that what is owed to you would be paid some day
Still no call back, cannot get through via phone call, the WhatsApp to track claim does not work, no replies to emails. Don’t know where I stand wrt my provident fund withdrawal and I leave to New Zealand on 2 December 2024
I would definitely not recommend using momentum for anything, as you will be left with no answers , hoping that what is owed to you would be paid some day
K
Keith's update30 Nov 2024, 12:31
Reviewer Update
Update:
Still no call back, cannot get through via phone call, the WhatsApp to track claim does not work, no replies to emails. Don’t know where I stand wrt my provident fund withdrawal and I leave to New Zealand on 2 December 2024
I would definitely not recommend using momentum for anything, as you will be left with no answers , hoping that what is owed to you would be paid some day
Still no call back, cannot get through via phone call, the WhatsApp to track claim does not work, no replies to emails. Don’t know where I stand wrt my provident fund withdrawal and I leave to New Zealand on 2 December 2024
I would definitely not recommend using momentum for anything, as you will be left with no answers , hoping that what is owed to you would be paid some day
Momentum (SA)'s replyOfficial
02 Dec 2024, 07:53 Dear Keith,
Thank you for your post. I have passed the message on to the Employee Benefits department.
Regards.
ND
Thank you for your post. I have passed the message on to the Employee Benefits department.
Regards.
ND
Momentum (SA)'s reply02 Dec 2024, 07:53
Official
Dear Keith,
Thank you for your post. I have passed the message on to the Employee Benefits department.
Regards.
ND
Thank you for your post. I have passed the message on to the Employee Benefits department.
Regards.
ND