1 reviews | Active since Oct 2016

03 Oct 2016, 10:44

Don't trust Momentum

<p>My mom took a funeral policy with Momentum a year ago. She passed on this year May. One of the benefits for a main member passing away was that the family will get R1000 worth of grocery money for 6 months. I am supposed to get the money first day of each month. for the past 2 months I had to call Momentum for them to send the money. I got it around the 15th. They promised not to repeat the mistake, now its the third month of them not paying on time. I think I am just wasting my time with these people, why cant they get it right though. If you took a policy with Momentum Middle Market, I think you should just cancel your policy because that department is no longer part of Momentum. Chances of you getting your money are next to none.</p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply03 Oct 2016, 11:02
Official

We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.

I can assure you that the matter will receive urgent attention and you will be contacted shortly.

Please accept my apologies for the frustration that this situation has created for you.

Regards,

Nicolette D'Arch

Momentum (SA)
Momentum (SA)'s reply03 Oct 2016, 13:04
Official

Dear Ms LInda,

Please be advised that payment of the R1 000 was approved - the funds should refelct in your account tomorrow morning.

I hope that this matter has been resolved to your satisfaction.

Kind regards,

Nicolette D'Arch