1 reviews | Active since Mar 2009
Documentation received after the event
<p>It is totally unacceptable that a letter dated 31March which has in impact on my portfolio only reaches me 3 weeks later.<br />Get your administration in order.</p> <p>This is not the first time I receive thi****r service from Momentum, I've had problems before. It appears that Momentum are just not interested in improving.</p>
Thank you for informing us of your concerns. The matter will be escalated to management who will contact you shortly.
Kind regards
Natasha
Thank you for informing us of your concerns. The matter will be escalated to management who will contact you shortly.
Kind regards
Natasha
Please accept my sincere apologies for the inconvenience and frustration that this matter has caused.
We have emailed you the details and information pertaining to the concerns raised.
In the event that you need any further information or assistance please do not hesitate to contact us.
Kind regards
Natasha
Please accept my sincere apologies for the inconvenience and frustration that this matter has caused.
We have emailed you the details and information pertaining to the concerns raised.
In the event that you need any further information or assistance please do not hesitate to contact us.
Kind regards
Natasha
Noted. The main concern here is the late receipt of the document. The implications on my portfolio, in this instance, thank God, is insignificant. I am truly concerned that this will happen again in the future, where the implication could be severe!. Like I said, this was not the first time I had problems with Momentum's service, the last time was quite recent, on the 2nd of February 2017.
Noted. The main concern here is the late receipt of the document. The implications on my portfolio, in this instance, thank God, is insignificant. I am truly concerned that this will happen again in the future, where the implication could be severe!. Like I said, this was not the first time I had problems with Momentum's service, the last time was quite recent, on the 2nd of February 2017.
Thank you for your email, the content has been duly noted.
I agree with you being concerned that if this happen again the implications might be severe, however, as confirmed in my earlier communication, I made sure that the preferred method was changed to email.
I will also add an entry in my diary to ensure that when your next quarterly statements are due to be dispatched, it is done via email.
Once again I would like to apologise for the poor service that you have received, and hope that we can restore your faith in us by making sure that future communication is send via email.
Kind regards
Natasha
Thank you for your email, the content has been duly noted.
I agree with you being concerned that if this happen again the implications might be severe, however, as confirmed in my earlier communication, I made sure that the preferred method was changed to email.
I will also add an entry in my diary to ensure that when your next quarterly statements are due to be dispatched, it is done via email.
Once again I would like to apologise for the poor service that you have received, and hope that we can restore your faith in us by making sure that future communication is send via email.
Kind regards
Natasha
Hi Natasha,
it's acceptable, thanks
Hi Natasha,
it's acceptable, thanks