1 reviews | Active since Jul 2015
Do you expect us to still stay with multiply?
<p>I specifically joined multiply premier for the gym benefits like 90% of all multiply premier users. It annoyed me that your offered only 80% at most vs your competitors (we all know who) who offer 100% off gym but I still went because I thought maybe you were just a bit behind the game. </p> <p> </p> <p>Now today it comes out you reduced your maximum cap from R700 to R500. Thats quite a *****y move given your second rate rewards program who obviously needs to attract more people. Well I probably not the first to tell you this but with your lastest move you have pretty much spelled your own end and will follow the lines of liberties rewards program. </p> <p>All I want to know is why did you do such a stupid move? Please if you contact me and tell me the motives clearly I will be sated but unfortunately both me and probably half your clientelle are going to be moving to the above mentioned competitor.</p> <p> </p> <p> </p>
Your posting has been noted and I can assure you that a manager will contact you.
Regards
Floraine van Buuren
Your posting has been noted and I can assure you that a manager will contact you.
Regards
Floraine van Buuren
Dear Mr Wyss,
Divan Strydom from our Multiply department confirmed that he contacted you regarding your posting.
As explained by Divan, the gym offer that was available throughout 2015 was a special that Multiply extended to June 2016 for the convenience of our clients. Divan provided feedback that you informed him that this explanation had not been provided to you by the sales agent you had interacted with, and that your understanding was that our special offer for the gym was a standard Multiply gym benefit.
I hope that the explanation provided by our Mr Strydom has clarified the situation and that all is in order?
Kind regards,
Nicolette D'Arch
Dear Mr Wyss,
Divan Strydom from our Multiply department confirmed that he contacted you regarding your posting.
As explained by Divan, the gym offer that was available throughout 2015 was a special that Multiply extended to June 2016 for the convenience of our clients. Divan provided feedback that you informed him that this explanation had not been provided to you by the sales agent you had interacted with, and that your understanding was that our special offer for the gym was a standard Multiply gym benefit.
I hope that the explanation provided by our Mr Strydom has clarified the situation and that all is in order?
Kind regards,
Nicolette D'Arch