Do not order online!

<p>On 29 April 2017 I placed an order on their Multiply Online Shop. It was for a camera that was meant to be a birthday present. I did not receive any communication from Multiply/Momentum with regards to availability or confirmation of the order. On the website they do not mention if the product is in stock or not and if it is available to be ordered/discontinued.</p> <p> </p> <p>The payment was completed immediately and then I waited for delivery. On 7 May we still have not received any communication. We sent Multiply an email as they would not be open on a Sunday. On 9 May we received an email, stating that the delivery takes 7-10 work days and therefore we will receive the camera on 10 May. On the 11th of May we still have not received any package or communication from Momentum/Multiply. We emailed again, and was informed on 12 May that they will forward our case to the online escalation team.</p> <p> </p> <p>On 16 May we called them to find out what is happening. We have still not received the camera and also no feedback from the online escalation team. This was meant to be a birthday present, and the birthday has already come and gone.</p> <p> </p> <p>When we called them, they said that this specific camera was not available to be ordered, and that they can not give us an other model in its place. They can only refund us. This happened up unto 19 May. Nobody could tell us what was the reason why we could not get this camera or an other one. </p> <p> </p> <p>Now they are going to refund the money, but a refund takes 7 to 14 working days. How can it take that long..?! Firstly they did not confirm the order, then they did not let us know that the camera was unavailable and lastly a refund takes up to 3 weeks?! This is unacceptable. No other online shop will allow this.</p> <p> </p> <p>They did not try to find a solution, only excuses. All they said was how sorry they were. We wanted a solution not excuses.</p> <p> </p> <p>The functionality and communication of Momentum Multiply online shop is a huge disappointment. </p> <p> </p> <p> </p>