BN
Busiwe N

1 reviews | Active since Sept 2025

02 Sept 2025, 13:13

Do not Join Momentum!!!!!!!!!!!!!

I have never experienced such unprofessionalism from this place. When they beg you to join these schemes it's all smiles and promises and when it's time to pay up it's the run around. From the late email reply's to the agents who will put you on hold until Jesus comes or put the phone down on you because they do not know what to tell you seeing you've been calling for the same thing for the past two month. I have submitted my claim end of June working for Concentrix another company I urge people to not work for even in their desperate times. Payroll, Hr and everyone including attooh company the assist them in claiming benefits no transparency non whatsoever. Momentum have promised to give me call back since I submitted my claim but no one wants to take any ownership nor accountability instead they'll put you on hold until they're sure your airtime runs out or put you on silent if they see you still on agents will hang up an you have to start the process of waiting in que for thousands of minutes until someone attends to you with little to nothing. I regret the day I joined this scheme, it's playing with our wellbeing's now and I refuse to sit back and do nothing about this.

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Replies (6)
Momentum (SA)
Momentum (SA)'s reply02 Sept 2025, 15:40
Official
Dear Busiwe

We note the concerns you have posted, and we have referred the matter to the relevant fund manager who is in the position to assist you accordingly.

Kind regards

EdB
BN
Busiwe N's update02 Sept 2025, 15:42
Reviewer Update
Same reply. OMG!!
Momentum (SA)
Momentum (SA)'s reply02 Sept 2025, 15:50
Official
Dear Busiwe

There are various business units within the company, and your complaint alerts us to the fact that your specific fund manager needs to assist you.

HelloPeter alerts us to the fact that you require our assistance, and we then refer your concerns to the applicable business area.

They will be in contact with you soon.

Regards

EdB
BN
Busiwe N's update02 Sept 2025, 16:38
Reviewer Update
The email sent to me by this manager, is vague it's all jargon which is the language you guys understand. Can I be responded to in simple english and words I can understand not momentum employees can understand.

Thank you.
BN
Busiwe N's update02 Sept 2025, 17:36
Reviewer Update
Is it possible to have someone to liase with that will fully update me without me having to chase for an update that never comes.
Momentum (SA)
Momentum (SA)'s reply03 Sept 2025, 08:17
Official
Busiwe

I will request that you be contacted as soon as possible.

Regards

EdB