TS
Tania S
1 reviews | Active since May 2021
03 May 2021, 22:25
Do not do business with Momentum.
eight months ago Momentum advised that my son is a beneficiary in a death claim. We've sent all relevant documents to Momentum but noting has proceeded. Momentum alleges that they are waiting for First National Bank (FNB) to issue a number, before Momentum can pay out. For three months Momentum has been unable to make contact with FNB. For three months I've been calling from the UK to resolve this. For three months Momentum has not progressed at all. I am so glad that I didnt transfer my full UK private pension into a QROPS with Momentum, and now I will definitely not consider Momentum as administration service for my pension. They cant administer a telephone call with FNB - what a joke.
Helpful (0)
Replies (2)0
Replies (2)Momentum (SA)'s replyOfficial
04 May 2021, 09:34Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply04 May 2021, 09:34
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
21 May 2021, 10:40I am pleased to confirm that the claim payment has now been finalised and proof provided via e-mail.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply21 May 2021, 10:40
Official
I am pleased to confirm that the claim payment has now been finalised and proof provided via e-mail.
Kind regards
CK
Kind regards
CK
