DO NOT CARE ABOUT THE CLIENT

I HAVE A POLICY WITH MOMENTUM, I WAS IN NEED OF MONEY SO I PHONED TO ASK IF IT WAS POSSIBLE TO MAKE A WITHDRAW ON 1 AUGUST, THEY SAID IT WAS POSSIBLE AS THE VALUE WAS UNDER R7000, THEY SENT THE FORMS THE NEXT DAY. EVERYTHING WAS SEND IN ON THE 3RD OF AUGUST, I RECEIVED AN EMAIL ON THE SAME DAY SAYING IT WILL TAKE 7-10 WORKING DAYS TO PAY OUT. ON THE 10TH I PHONED AND THE AGENT SAID STILL THREE MORE WORKING DAYS. ON THE 15TH I PHONED AGAIN AS I WAS IN NEED OF THE MONEY, THEN THE AGENT SAID THE VALUE WENT UP AND I CANT WITHDRAW. I ASKED TO SPEAK TO HER MANAGER AND SHE SAID THE MANAGER WAS BUSY AND SHE WILL PHONE ME BACK, SHE NEVER DID.ON THE 17TH I WROTE A COMPLAINT TO MOMENTUM AND TO DATE NO RESPONSE.