Do business with any company but momentum!!!!!

I have been trying to have the beneficiary on my retirement annuity updated for 11 years. The amount of hoops I have been forced to jump through is ridiculous. After conforming to all their BS, they stated that they cannot update the details as the signature on the form does not match what they have on record, which was signed more than 30 years ago!. I will never do business with Momentum again. They are quick to take your money but do not do their part. If I die now, my wife does not get a cent! They are a pathetic excuse for a financial services provider.