Dissatisfied service

I think the whole process of provident fund withdrawal its just draining, I submitted my documents on the 29th of October and Brenda Naido advised that there were missing documents I sent them back and I was advised that my claim was gonna take 21 working day every week I call to make a follow up but every week it's a different story, even today I called they told me they dnt have my claim after av called so many time and evetime when I call Brenda wud say all is well at the end of the call come following week we wud start afresh the whole process its like these no tracking process for claim, please can we get this process right because honestly it's frustrating