Dissatisfied at the service rendered

I have trying to get some closure on this matter for some time now with no avail. The level of urgency in non existent. I have spoke to several consultants from Wednesday and no one cares to get back to me, again this morning i called and spoke to a agent by the Vardhan Toolsi (Ref- ********** 144), he assured me that a Supervisor by the name of Candice Chetty will call be before 9am still waiting on the call, I call back to speak to her at 10am and was put on hold for 13mins. On Wednesday i spoke to Wendy Nxele ( ********** 82) who assured me she give me feedback by COB, i then called on Thursday spoke to Grant Klein ( ********** 70) he again assured me before COB I will get feedback its now the 29th and no feedback. This is my last attempt for momentum to fix they mess, if not i will be visiting your offices and insisting to speak to your head of client service Kent Morgan. You guys really dont know about customer service, absolutely no regard for customers.