Dissatisfactory service

RW FRITZ - M56 511572

We are saddened by the lack of empathy and dishonest marketing in respect of payouts of pension funds. Their correspondence with regards to payouts differ from their promises of turnaround time frames. Apparently funds will be paid out within 20 working days after death, but we are waiting for longer than 35 days now and unable to settle and honour our brother's wishes in terms of inheritance to family members. This is NOT about the money in itself, but about honouring a promise made to a brave, honourable man on his deathbed. Despite numerous correspondence, we find the lack of competence and professionalism very worrying.