Disgusting Treatment

My name is Sibusiso Phakathi ex employee of SAA Airways,

On the 22nd of October 2020 I summitted my pension payout claim but momentum said they only received my application on the 11th November 2020 and to which I only found that out after I had made an error on my tax number and called them to rectify it. To my surprise no one picked up that error from momentum and tried to contact me.

Even after I had contacted them making a follow-up regarding my claim ,I still never received any communique from them .The only SMS I received from them was the one requesting me to send in my ID copy and bank statement and which I provided only to find out after 7days when again I had to make a follow up that they didn't receive them due to technical problems on their side and no one contacted me.

Mind you this whole process should have only taken 26 days to process as I was informed by them and its been over a month now .Last week I called again and I was told that its back from SARS I should be getting the payout but till now nothing.

I don't know how they expecting me to take care of my family ,this is my money and at this present moment I'm very disgusted and angry with the treatment I've receive from momentum