Disgusting treatment and appauling service

I am disgusted at the way I have been treated by MOMENTUM , I discovered after a year of taking out a funeral policy that my children are not covered and this is because Momentum does not have their full ID numbers only to be told that I was sent an email to say that I should send the ID numbers for the cover to be activated , NO ONE mentioned that if I do not send them then the kids will not be covered. I call and escalate the query and request for the manager to call me back and he does so only once and after that 1 attempt of not getting hold of me he requests the same consultant who activated my policy under false pretences to give me a call back , now this Jeris Naidu goes on to tell me how I should know that children would not be covered if they do not have the full ID numbers since I work for the insurance industry , that has nothing to do with the misinformation and not following up to get the ID numbers so as to ensure that full cover is activated , this cover was initially supposed to be active as of 1 August however due to their incompetencies it was only activated on 1 October , I want this cancelled and I DEMAND ALL MY MONEY BACK ..I refuse to pay for this policy <div><br></div><div><em>(Supplier name changed from Momentum Short-term Insurance to Momentum by Hellopeter.com)</em></div>