PM
Pierre M

1 reviews | Active since Dec 2010

12 Oct 2018, 10:16

Disgusting Services: Momentum, just lies all the time

How appalling to deal with Momentum????? I have had several paid up R/A's which Momentum themselves contacted me to withdraw part of these funds, this goes back to as far as July 2018. Every time with long stories???? I have done the necessary forms then and still awaiting my pay out??????? Today Ms. Roestoff and Pauli van der Merve are not even shy to apologise for these delays telling me it is an oversight on their part? How disgusting?????? They also continued taking money off my account for R/A's that are fully paid up for the last 4 months I cannot even get that refund?????? I am not prepared to discussed this with anyone other than management????? I regret dealing with Momentum, will need to transfer any other investments to another reputable insurance company. Mr Miller ********** 456

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply12 Oct 2018, 12:52
Official

Pierre

Sincere apologies for the frustration you experienced !

I will provide you with the relevant confirmation once the last two payments have been finalised. Understandably, this is not the service level you expected.

Regards

EdB

PM
Pierre M's update12 Oct 2018, 13:16
Reviewer Update
Edb I dont believe the response? No mention made of payment date? How long? Another 3 months? Seems like you all work the same, no confirmation with full details just promises. No mention is also being made to refund me the debit orders that went through my account the last 3 months after the quotation? Can I have this resolved by close of business today, this does not need SARS approval but management?