Disgusting service with lots of excuses

I have requested for my retirement annuity to be paid out and have had no joy at all. While the consultants are sending me emails as responses on my emails, nothing else is being done. I am fed with excuses as to why my money cannot be paid out or a hiccup that has occurred and in effect delaying the process. If i do not phone into the call center, i do not get any feedback. While i exclaimed that this is very urgent they have failed to deliver. i have been told that the estimated waiting period is between 7 and 10 working days, and if that has been the case it wouldn't have been a problem, however after waiting the 10 working days, i phone the call center to find out that they need a specimen of my signature. No one called me or emailed me, i had to phone them. Then i am told that i will receive the money within 48 hours, as they have everything that they need. So 48 hours later i phone again, and guess what? another "hiccup" on their side. So i believe that they don't want to pay out my money. They are very friendly when you call them and sound so helpful as if they want to, but back at the ranch they do not give a damn and you are just annoying them so they do nothing...

I still don't have my money and will be taking to the media as promised. This is unacceptable, disgusting service if you can even call it service.