Disgusting service experience

To Momentum I am so disgusted with the service I have received. My Fiance past away on Saturday 2 April 2022. We submitted a funeral policy claim on the 6th April. I buried him on the 9th April. Below is a desperate plea to a Momentum employee. [04/08, 19:38] CHAR: Hi Debbie. Charlene here with regards to the funeral claim submitted earlier this week for Franklin Forbay. I sent you the documents earlier as well.

The undertakes are refusing to release the body tomorrow due to short-payment [04/08, 19:39] CHAR: They have requested if I can get a letter of confirmation from the insurance company that can give them assurance it is a valid claim and that funds will be paid out by Monday. [04/08, 19:39] CHAR: I am quite desperate at this point. Are you able to please assist me with such a letter/document. [04/08, 19:53] Debbie Koen: I can only supply info on Monday [04/08, 19:56] CHAR: Problem is they refusing to release the body [04/08, 19:57] CHAR: Is there nothing you can provide just as a guarantee please [04/08, 19:57] Debbie Koen: Wait until Monday to get the body [04/08, 20:02] CHAR: Funeral planned for tomorrow [04/08, 20:04] Debbie Koen: Good luck hope all goes well