NG
Nkanyiso G

1 reviews | Active since Mar 2018

04 Apr 2018, 19:37

Disgusting Service Delivery

HelloPeter

I am writing to you right now with sadness in my heart because of this company yet again. I wrote last time complaining about the service that was very poor and I mentioned names of people who were assisting me to which even today I am crying my lungs out. My name has been dragged to the mud because of this company, I can't even answer calls from creditors as they have not given me my Provident Fund Benefit that was deducted without fail every month. Today they are not keen to pay me back this money. I have accounts to settle, my child's school fees were due yesterday, my home has not had food during the holidays because I had to pay other accounts with the money I had.

Yesterday I asked the same person Shadi Kekana to call me back, but she never called, today again using my own airtime I called asking the same thing but she never called. What irritates me the most is that if she is not available nobody else can assist with my claim, instead of being provided proper feedback they don't and they even fail to make a call to clients.

Right now as I am writing to you am stressed out as I don't know what response should I give to my child's school,the creditors who are calling me non stop.

Am pleading for assistance in this matter, my family needs to survive, I need to go places and settle accounts but Momentum along with Malwande Investements are failing me.

To those who wish to invest at Momentum, don't even try. Those who have already invested, when a person called Shadi Kekana and Mziwoxolo Nxumalo assist you just know that you're in for a bumpy ride.

I am stressed,disgusted,crushed and even have my nam on Credit Beaurer right now because of this company.

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply05 Apr 2018, 06:56
Official

Thank you for bringing your concerns to our attention. The matter will be referred to management for urgent assistance.

Kind regards

Natasha

Momentum (SA)
Momentum (SA)'s reply05 Apr 2018, 08:59
Official

I refer to our telephone conversation and I apologise for the inconvenience incurred.

The documents were received on 15 March and there is a turnaround time of 26 working days, we are therefore within the turnaround time.

I have escalated your concerns to management and our staff will call you back.

Kind Regards

Sue

NG
Nkanyiso G's update06 Apr 2018, 19:57
Reviewer Update
Am really irritated by your company, one person is telling me this and another person says that. It really shows how some companies *********** they are. On the 10th Tuesday I want my money in my account as it will be the 26th day. If it is not there you will be hearing my knock again.