Disgusting service

Still haven’t received my two pot money. I was told that it was paid to me on Wednesday when I requested proof of payment after nothing reflected in my account by Friday 13th I was told no the payment was never made on Wednesday as I was told by agents Noluthando and Hlengiwe and the countless call centre staff I spoke to the entire week and nor can I be provided with proof of payment. I requested to speak to the manger Roshni who advised that the payment was actually made on Thursday night and I would receive it Friday after 12 or so it’s Saturday if the payment was processed on Thursday it would have reflected in my account.

This is the only reply you will get from momentum without any action from their side I will definitely escalate this matter after 3 years of the two pot system they are still struggling to process claims with systems being down to an outdated user platform where you can’t even trace your submitted claims and *********** staff that is clueless how safe is our moneys really.
Dear Thea
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm