DISGUSTING SERVICE

I used the Momentum Multiply service to purchase a voucher for The Pro Shop on Monday 30 October at about 1:25pm. According to their website it is meant to be a 6 hour turnaround time for the voucher to be issued. It is now Wednesday 1 November 4:20pm and I still do not have the voucher. On Monday I phoned the call centre and after holding on for one hour listening to the message about how much Momentum cares and wants to help........ I called the main Momentum switchboard only to be told that the call centre lines are down. Really would have been helpful if there was a recorded message on the Momentum Multiply line saying there is a problem. I did manage to get through on Tuesday and I was assured my issue would be escalated. Wednesday - still no voucher. Again I eventually managed to get through to the call centre and I was told Divan is handling my issue and would call me back - still nothing!!!!!!!!!!!!!!!!!!!!!!! but the money has been withdrawn out of my bank account.

I need to know where my voucher is - can someone please assist me