KB
Kanchaal B

1 reviews | Active since Mar 2012

07 Apr 2015, 10:54

DISGUSTING SERVICE

On the 19/02/2015,I forwarded an Income Replacement Claim to Momentum.I forwarded all of the supporting documentation,so there would be no delay.<br> On the 23/02/2015, I received a response from the Claims Assessor, informing me that she would be handling my claim.On the 05/03/2015, she requested my Marriage Certificate which had been sent to Momentum in 2014,but I aptly forwarded it within 20 minutes of her email.<br> From the 05/03/2015,everything went downhill.<br> Apparently,there had been a \system error".Once the \""system error\"" had been resolved"

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply07 Apr 2015, 10:58
Official
Hello kanchaal,

We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.

A manager will contact as soon as possible to assist you in this matter.

Kind regards
Michele Coetsee