Disgusting service!!!

I have put in a death claim for my mom that past on more than a year ago, all that Momentum can reply on my e-mails is that the board must still sit?? How long does the board need time to sit and make a claim payout that my mom paid for years!!! Absolutely very poor service and client feedback on claims, but the premium must be paid on time, A totally disgrace!! Shame on you Momentum!!!!????......