1 reviews | Active since Sept 2021
Disgusting service
I wish there was a way to explain the level of non existent service that momentum seems to proud itself with looking at the reviews,I have been in constant contact with momentum for weeks now and with each interaction the turn around time seems to change and to make things worse one of the consultants called Molemo had the nerve to laugh when I made my last enquiry. I have spoken to more than 3 call centre agents regarding my claim which had no issues at all and should have been paid already and all of them tell me different stories, nevermind the fact that I get no response from any email interaction from their administrator who by the looks of things doesn't seem to even exist. This is my last resort. I am deeply disappointed with this company that I don't think I could ever even recommend it to my worst enemy. My claim was submitted before the end of Jan and was told that it would take 14 days to pay out which never happened,I then was told about a tax penalty which I allowed them to use my money to pay to speed up the process and even though I've been in contact with them multiple times,they don't seem to care of even know their turn around times nor are they trustworthy as a financial services provider. I am so disappointed with momentum,I am writing to the ombudsman and luckily enough to protect myself,I recorded all telephonic interactions with them and this will not end with momentum having the last laugh.
Your concerns have been noted and your posting has been referred to the correct business area for urgent attention.
Kind regards
EdB
Your concerns have been noted and your posting has been referred to the correct business area for urgent attention.
Kind regards
EdB
It really would have been great if before responding with what you think I want tomm hear,did your homework. I have noted on my complaint that I was told that my query was referred for urgent attention and nothing seemed to have been done, received multiple turnaround times and you are giving me exactly what those other people gave me, referring it to the correct department "the administrator". All I want to hear from momentum at this stage is where is my money and I really hope that I will be paid my interest for this month as the money was still with momentum and clearly accumulated interest. Furthermore I need someone that actually lives up to the values of this company to contact me and give me clear indication on what the expectations hereon are and reimburse me for the number of phone calls that I've had to make to you guys only to receive lies.
Thank you
It really would have been great if before responding with what you think I want tomm hear,did your homework. I have noted on my complaint that I was told that my query was referred for urgent attention and nothing seemed to have been done, received multiple turnaround times and you are giving me exactly what those other people gave me, referring it to the correct department "the administrator". All I want to hear from momentum at this stage is where is my money and I really hope that I will be paid my interest for this month as the money was still with momentum and clearly accumulated interest. Furthermore I need someone that actually lives up to the values of this company to contact me and give me clear indication on what the expectations hereon are and reimburse me for the number of phone calls that I've had to make to you guys only to receive lies.
Thank you
There are various business units contained within the company, and each business units accepts responsibility for the contracts that resort under their auspices. In this instance your concerns relate to the Funds@Work business unit and therefore the matter has been referred to Funds@Work for their urgent attention.
We are trying to assist all of our clients in order to achieve a positive outcome.
Your concerns have been noted, they have been referred to the relevant business unit, and the business unit will investigate and provide you with an outcome as quickly as possible.
Regards
EdB
There are various business units contained within the company, and each business units accepts responsibility for the contracts that resort under their auspices. In this instance your concerns relate to the Funds@Work business unit and therefore the matter has been referred to Funds@Work for their urgent attention.
We are trying to assist all of our clients in order to achieve a positive outcome.
Your concerns have been noted, they have been referred to the relevant business unit, and the business unit will investigate and provide you with an outcome as quickly as possible.
Regards
EdB
It would be great for the business unit to show courtesy in a form of attendance to queries, I requested a call back and haven't received any and it's just not on. Can you get whoever in that business that is responsible for making such phone calls to contact me urgently. Looking forward to getting a call from funds@work or you on their behalf.
It would be great for the business unit to show courtesy in a form of attendance to queries, I requested a call back and haven't received any and it's just not on. Can you get whoever in that business that is responsible for making such phone calls to contact me urgently. Looking forward to getting a call from funds@work or you on their behalf.
Our records reflect that a call was made to you.
Regards
EdB
Our records reflect that a call was made to you.
Regards
EdB