Disgusting Momentum Pension payout

I am writing this very aggrieved and disgusted at the service that my dad got from momentum (overseeing pension fund for transnet)

My cousin passed away on the 2nd of May 2020 and his dad who was named as a sole beneficiary went in to fill all the necessary documents in Johannesburg Transnet office.

Fast forward he has followed up with them myself included i have written a number of emails (they are available on request for proof) whereby I had requested that they get back to him with his contact numbers enclosed but none of that has ever happened, instead a while back he got a phone call from a one Motheo Tau in Braamfontein.

Who told him he needed to do an affidavit since there has been someone who has come forward claiming to be a wife. That very same person has since been married to someone else a number of years ago while the deceased was alive in fact they had dated moved on they have no children his death certificate states clearly he was single yet that was overlooked and instead an elderly man of over 65 years is subjected to be going up and down all they do is to play music for so long until his airtime is finished and they tell him to call tomorrow and as of last week Thursday he was told to call back in January as they will open then and no reason why he couldn't be helped with given valid reasons as to why the pension payout was taking so long to be resolved and what proof was given to them for them )momentum) to conclude that there was a need for an affidavit and what proof did the other person give to prove that he was married as it is generally acceptable that when a person is the wife she would be the one overseeing funeral where was she what information did momentum have that would justify them not processing a claim with a beneficiary and why was it not communicated to the elder.

His father re**** on his for support he is sickly and can barely make ends meet and till this day there hasn't been any communication given to the elder despite all documentation they required being given. We don't even know the grounds of him having to write an affidavit what was it for?

Momentum is just disgustingly *********** and is letting the grieving families down if they can't even give a clear update and each time you send an email you are passed from pillar to post and you can imagine an elderly person with limited resources. Momentum is doing a great job killing elderly grieving family members by their lack of communications.

Mr Ndaba is the person they need to call at ***. Should you need email correspondence as proof I will be more than willing to forward them I'm just disgusted at how momentum operates with people's money.