DISGUSTING CUSTOMER SERVICE

registered for multiply member and registered for the gym membership along with my husband as an adult member we both get debited R 269.04 but we did not get an invoice or was made aware of this debit. When I called into momentum call centre I waited for over 10 minutes on the line without been given any service and I get charged R25 for WHAT on my phone bill to call into your call centre to get an Understanding of why you debited me. And even after waiting so long there is no answer from your side. I CALLED IN TWICE TO THE CALL CENTRE AT 10:45 HELDED ON FOR 6 MINUTES NO ONE ANSWERED MY CELL PHONE BILL WAS R13.50 . THEN THE CALL ENDED I CALLED AGAIN HELD ON FOR 4.18 minutes my total bill is now at this point is R 24.13 I HAVE PROOF OF THIS. I WAITED SO LONG BEEN CHARGED AND STILL NOT SPOKEN TO AN AGENT , to assist me on my query is really disgusting , why should i be charged for waiting on line to speak to your company regarding a product and service you provide to me that i pay for .There is no option to call me back but keep me on line and waste my money.i want my refund on my cell phone bill of R 24 HAS ITS WASTED TIME AND MONEY FROM MY SIDE.