DISGUSTING CUSTOMER SERVICE

Investment matured 4 years ago, originally invested with sage life and was moved to momentum upon various contacts with momentum no has bothered to assist with my requests. When the funds matured FOUR years ago the funds were moved into another account where to my understanding is earning no interest. A few months ago a sales person contacted me in regard to this money and was advised by him that it's a lead for him to try and get me to reinvest ... HOW DO YOU GET STAFF TO CALL FOR LEADS WHEN COMPLAINTS ARE NOT BEING ATTENDED TO??? Why did no - one contact me when these funds matured initially, who had given them the authority to move my funds into a non - bearing interest account and leave it there for the last 4 years what kind of service is momentum delivering to customers. Is there a department that deals with such queries as according to everyone I've spoken to within the last few years could not give me any solutions or be courteous enough to get someone who knew what was going on to contact me ... This is AWFUL CUSTOMER SERVICE, maybe try and employer people who are capable of doing their jobs properly