KR
Kim R
1 reviews | Active since Nov 2012
13 Mar 2018, 14:22
Disgusting
Once again, I am reporting that you have ignored an old Widower.
This women has budgeted for the funds. Not everyone has money laying around link you do clearly Momentum!!!!!!!
I have in writing that funds will be paid to her 15 working days from the 20/02/2018 and once again nothing has come from it, today I phoned the case has no one assigned to it.
I left a message and no one comes back to me.
Your services is Pathetic!!!! i will never recommend you to anyone for your poor customer service!!!!! Disgusting that you can leave a 68 year old women without money that was promised a month ago!!!!!!
I will cancel all my policies with immediate effect!
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
13 Mar 2018, 14:29Thank you for taking the time to inform us of your concerns. Unfortunately you did not provide a policy number which would enable us to investigate your concerns.
Kindly provide me with either the policy number or your full names, surname and identity number. On receipt of this information I will investigate the matter and provide you with feedback.
Kind regards
CK
Best regards,
Momentum (SA)'s reply13 Mar 2018, 14:29
Official
Thank you for taking the time to inform us of your concerns. Unfortunately you did not provide a policy number which would enable us to investigate your concerns.
Kindly provide me with either the policy number or your full names, surname and identity number. On receipt of this information I will investigate the matter and provide you with feedback.
Kind regards
CK
Best regards,
KR
Kim R's updateReviewer Update
13 Mar 2018, 14:30Death claim of the late DA BOSMAN (FDY 891105)
My number is ***
KR
Kim R's update13 Mar 2018, 14:30
Reviewer Update
Death claim of the late DA BOSMAN (FDY 891105)
My number is ***
Momentum (SA)'s replyOfficial
13 Mar 2018, 14:46Good Day Kim
i refer to our telephone conversation and apologise for the delay in payment, i understand that the directive has not gone through and our administrators have resubmitted this.
I have asked for a further investigation into the matter and any delays and the Operations Head will contact you in this regard.
Please accept my most sincere apologies as well as the assurance that we will ensure that you receive urgent feedback.
Kind Regards
Sue
Best regards,
Momentum (SA)'s reply13 Mar 2018, 14:46
Official
Good Day Kim
i refer to our telephone conversation and apologise for the delay in payment, i understand that the directive has not gone through and our administrators have resubmitted this.
I have asked for a further investigation into the matter and any delays and the Operations Head will contact you in this regard.
Please accept my most sincere apologies as well as the assurance that we will ensure that you receive urgent feedback.
Kind Regards
Sue
Best regards,