NE
Nicole E

1 reviews | Active since Jan 2020

08 Jan 2020, 11:27

DISGUSTED WITH MOMENTUM

My dad passed away and had a retirement annuity with momentum. I found out about this policy in June and submitted all requested documentation, after going back and forth with phone calls and emails the consultants said it will take a week, some said a month and some said 3 months but 6 months later no payment has been made. After requesting more documentation that we submitted they said they haven't received the emails. It's almost like that they are prolonging the process on purpose. Liberty and Old mutual paid out within a month and it was the EXACT SAME POLICY.

My family and I are fed up with momentum. I would definitely NOT recommend momentum to anyone. Reading through all the complaints on hello peter I know now that they don't care for their clients nor their potential clients.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply08 Jan 2020, 11:31
Official
Thank you for taking the time to inform us of your concerns. 

We will contact you to obtain further information in order to investigate the matter further. 

Kind regards
CK
Momentum (SA)
Momentum (SA)'s reply08 Jan 2020, 13:45
Official
I received confirmation that our Claims representative contacted you, provided feedback on the claim and explained the claims process. I trust that your concerns has now been adequately addressed. 

Kind regards
CK