Disgruntled

I just want to express my disappointment with the service I have received from Momentum, particularly in relation to the two-pot system.

I initially understood this system to be designed to relieve financial burdens for members, but my experience has been quite the opposite. The process that was supposed to have taken 4 weeks has gone on for more than 3 months. I app**** for my two-pot withdrawal in October 2024 and on 19.11.2024 the wrong amount was paid out. I enquired about the wrong payment and an incident was logged on 22.11.2024 after having lodged an online complaint on 20.12.2024. After numerous attempts to get help from their call center, I decided to go to the offices in Sandton on 13.01.2025. A lovely lady by the name of Susan Behari assisted me and escalated my case to Zodwa Makaba. I have sent emails to Zodwa and Susan to understand what the delay was about on the 27th and still no response. I then called the call center again on 30.01.2025, 1st agent that answered my call made me hold for 18 minutes and then dropped the call. 2nd agent (Kgomotso) made all sorts of promises (after another 15 minutes) to get his boss (Zodwa) to call me after the call she was in, 24 hours later Zodwa is yet to call. I have made over 20 calls to the call center, using my airtime and no call was ever less than 15 minutes. I have spoken to Tavlin, Dashrik, Shanice, Sifiso, Gabisile, Anesipho and Solly. These are just the names I remember, but I have spoken to way more people than these, and no one ever calls you back. I am left with a very bad taste in my mouth.