Disgraceful Withdrawal Experience

Thanks for finally responding, but even after providing my ID number the issue remains unresolved. My selection, as per your company request for withdrawal was completed as soon as I received the email but was ignored until I reached out, which is unacceptable. Since then, communication has been non-existent apart from generic, copy-paste emails that say nothing useful. No one takes ownership, and no meaningful updates are provided, just days of silence. I expect real action, clear communication, and actual accountability—not templated replies and delay tactics.

Momentum said my tax application would be done last week. I escalated the issue on Monday—still, nothing happened until yesterday. No one contacted me, no updates, just silence. I had to chase them myself to find out it was finally done. This level of service is absolutely unacceptable

This is ridiculous.

Someone needs to contact me and provide me with an uodate, today still...