CJ
Clinton J
1 reviews | Active since Sept 2013
15 Sept 2020, 10:57
Disgraceful service by Momentum
On the 7th August 2020 I sent an email to momentum asking them to sort out a code for a retirement annuity that was payed out to me. The problem is that there is something wrong with the IRP5 issued to sars and my submission gets rejected with a 4480 code. To date I have been called 3 times and each caller promises to get back to me. Alas this does not happen. I have sent many emails since including the sars case number for them to contact sars and correct the problem as I cannot submit my returns. I'm at a dead end
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Replies (3)
Momentum (SA)'s replyOfficial
15 Sept 2020, 11:18Thank you for taking the time to inform us of your concerns. Regrettably you did not provide enough information so that I can investigate your concerns relating to the retirement annuity pay-out and subsequent SARS issue.
Please respond to the e-mail I sent to you requesting specific information which will enable me to investigate further and provide you with feedback.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply15 Sept 2020, 11:18
Official
Thank you for taking the time to inform us of your concerns. Regrettably you did not provide enough information so that I can investigate your concerns relating to the retirement annuity pay-out and subsequent SARS issue.
Please respond to the e-mail I sent to you requesting specific information which will enable me to investigate further and provide you with feedback.
Kind regards
CK
Kind regards
CK
CJ
Clinton J's updateReviewer Update
22 Sept 2020, 22:31I rep**** to CK and supp**** her with all and additional information. She then handed the problem over to someone else who in turn handed to another section. I said I will wait for feedback, but we on the 6th day with nothing. I sent a email today again but no response. Totally unacceptable
CJ
Clinton J's update22 Sept 2020, 22:31
Reviewer Update
I rep**** to CK and supp**** her with all and additional information. She then handed the problem over to someone else who in turn handed to another section. I said I will wait for feedback, but we on the 6th day with nothing. I sent a email today again but no response. Totally unacceptable
Momentum (SA)'s replyOfficial
23 Sept 2020, 10:03Our telephone conversation of earlier this morning refers.
I am truly sorry for the lack in feedback experienced. As mentioned during our conversation we are committed to assist you in resolving your concerns. I will be in contact with you to keep you updated on our progress.
Kind regards
CK
I am truly sorry for the lack in feedback experienced. As mentioned during our conversation we are committed to assist you in resolving your concerns. I will be in contact with you to keep you updated on our progress.
Kind regards
CK
Momentum (SA)'s reply23 Sept 2020, 10:03
Official
Our telephone conversation of earlier this morning refers.
I am truly sorry for the lack in feedback experienced. As mentioned during our conversation we are committed to assist you in resolving your concerns. I will be in contact with you to keep you updated on our progress.
Kind regards
CK
I am truly sorry for the lack in feedback experienced. As mentioned during our conversation we are committed to assist you in resolving your concerns. I will be in contact with you to keep you updated on our progress.
Kind regards
CK