MN
Malcolm N

1 reviews | Active since Dec 2016

06 May 2020, 00:39

Discriminatory treatment and pathetic service

I made deposits into my money market account with Momentum Investments over 6 months ago and Momentum has failed to process these deposits and credit me for the interest that's due to me. The Portfolio Head keeps providing reasons that make no sense and requirements that keep changing which I don't understand. I've asked for the matter to be escalated to the CEO and my requests are ignored. Despite following the request of the Portfolio Head with regard to supporting information that was requested my deposits are still not processed.

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply06 May 2020, 08:46
Official
Dear Mr Naidoo,

I appreciate you raising your concerns with us.  They are indeed very disappointing and we certainly letting you down.  We will investigate and I can assure you that a manager will contact you.

Regards,

N D'Arch